What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Inside Sales and Operations Manager plays a critical role in accelerating revenue growth by converting high-quality marketing and sales leads into new vehicle sales for a fast-moving, premium performance brand. This role serves as the central hub between Marketing, Field Sales, Dealers, and Senior Leadership—driving alignment, maximizing pipeline productivity, and ensuring a seamless online-to-offline customer journey.

In this highly visible and impact-driven position, you will manage the inside-sales funnel, elevate the dealer experience, and leverage data to shape decisions, improve processes, and unlock new opportunities. This is an ideal role for a driven, customer-focused professional who thrives in a high-energy environment, loves working with exciting products, and is motivated by building scalable, revenue-generating systems that fuel brand growth.

Position Responsibilities:

Manage the full inside-sales funnel, from lead capture through qualification, follow-up, and conversion.
Drive revenue by converting marketing and sales leads into qualified opportunities and new vehicle sales.
Partner with dealers to support lead handoff, track progress, remove barriers, and ensure a consistent buyer experience.
Support onboarding and training of new dealers on systems, processes, tools, and best practices.
Educate dealers on lead management expectations, product features, and sales tools.
Report pipeline performance to senior leadership and surface opportunities to improve revenue outcomes.
Work with Field Sales Managers to align on demand, prioritize top opportunities, and support regional sales goals.
Serve as a key link with Marketing to align campaigns, messaging, and lead quality.
Maintain CRM data accuracy, ensuring proper tagging, tracking, and segmentation.
Analyze lead and sales data to identify trends, conversion gaps, and opportunities for improvement.
Build and refine dashboards that provide clear visibility into funnel performance and ROI.
Improve lead management processes—including scoring, routing, and follow-up cadences—to boost conversion.
Enhance the online-to-offline sales journey by improving the handoff from digital engagement to dealer execution.
Support forecasting and planning by contributing data-driven insights and revenue projections.
Provide product feedback based on customer interactions, dealer input, and market signals.
Champion consistent, high-quality customer experience across all digital and live interactions.
Deliver clear feedback loops to Product, Marketing, and Sales to strengthen performance across teams.
Lead continuous improvement efforts to increase speed-to-lead, follow-up quality, and overall pipeline productivity.

Skills, Qualifications & Core Competencies:

Strong understanding of automotive sales channels, including dealer wholesale, retail operations, and OEM–dealer processes.
Proven experience managing sales funnels, lead qualification, and customer lifecycle workflows in an automotive, powersports, or specialty vehicle environment.
Demonstrated ability to convert digital leads into revenue through disciplined follow-up, nurturing, and customer engagement.
Proficiency with CRM platforms (Salesforce, HubSpot, or similar), including data integrity, reporting, and funnel analytics.
Strong analytical skills with the ability to interpret sales, marketing, and customer data to identify trends and opportunities.
Experience collaborating with dealers, field sales teams, and cross-functional partners to drive alignment and revenue growth.
Solid understanding of customer experience principles, including online-to-offline sales and customer journey mapping.
Excellent verbal and written communication skills, with the ability to engage professionally across all levels of the organization and dealer network.
Highly organized with strong attention to detail, follow-through, and the ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset, consistently prioritizing exceptional experiences and high-quality outcomes.
Adaptable and innovative, able to adjust to evolving business needs and contribute new ideas that improve efficiency and performance.
Strong relationship-building capabilities, fostering cooperation, inclusion, and mutual respect across teams.
High sense of accountability, taking ownership of work quality, deadlines, and performance expectations.
Effective decision-making skills, applying sound judgment and weighing risks, goals, and business realities.
Commitment to continuous learning and development, with a willingness to coach others and support team growth.

Education:

Bachelor’s degree in business, Marketing, Automotive Management, or a related field preferred; equivalent experience considered.
8–10 years of experience in automotive, dealer operations, inside sales (B2B or B2C), sales operations, revenue operations, or related commercial functions required.
Certifications in CRM administration, digital marketing, sales operations, or revenue operations are a plus.

Work Environment and Physical Requirements:

Hybrid role with a mix of remote work and on-site collaboration as needed.
Approximately 10% travel for dealer visits, meetings, and business events.
Frequent collaboration across multiple locations and teams, including dealers, field sales, marketing, and leadership.
Must be comfortable working across multiple time zones and adjusting schedules when needed to support key conversations.
Fast-paced environment aligned with a global performance brand, requiring strong adaptability and a positive, team-oriented mindset.
Work performed in an office or home-office setting with regular computer, phone, and video meeting use.
No unusual physical demands beyond standard office activities.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

FOX Factory, Inc.

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