PURPOSE OF THE POSITION:

This position is based in the Southwest region of the US, servicing dealers in a combined sales region including Arizona, New Mexico, West Texas, Southern California, Nevada, and Southwestern Utah.

At Triumph we’re driven to create distinctive, cool, authentic and premium motorcycles through bold design, purposeful engineering and a genuine passion for the ride. We strive to create an experience that totally involves the rider and brings out their best, because their passion is our passion. Triumph is the Premium British Lifestyle Motorcycle Brand.

The Regional Manager is responsible for developing and managing long-term relationships with Triumph dealers and key stakeholders. This position is pivotal in developing and supporting dealers to help Triumph to optimize their performance through primary activity in retail and wholesale sales of motorcycles, authentic apparel and accessories, marketing and dealer development activities. Which in turn leads to increasing the lifetime value each customer brings, enhancing the profit per motorcycle, while delivering a premium retail and brand experience.

Reporting to the West US Sales Manager and working as a key member of the sales team, you will be responsible for:

Work with dealer partners to plan weekly travel schedule
Strategic communication and documentation
Monitoring and reporting dealer compliance
Specific program approval with region dealers
Develop current and future dealer development plans
Monitor and report dealer representation with models, apparel and accessory merchandising, reporting and stock turn
Communicate and train dealer staff using best practices and proven sales procedures
Direct and advise on local marketing and event calendar while focusing on a premium customer experience

MAJOR RESPONSIBILITIES

Ability to support a daily mindset of Professional OEM Sales Management with the primary focus on three key areas Retail, Wholesale and Parts, Accessories and Clothing
Work in collaboration with region dealers and West US Sales Manager to properly forecast Motorcycle and Parts, Accessories and Clothing retail and wholesale on a weekly and monthly basis
Work in collaboration with region dealers and the West US Sales Manager to develop and maintain a profitable, passionate and premium dealer network with exciting customer experience
Work in collaboration with key stakeholders to develop and monitor appropriate business plans including providing advice on best practice, improving CSI scores, optimizing dealer marketing plans and activities to attract, win and retain customers
Work in collaboration with key stakeholders to enhance the brand proposition and principles including advising on industry best practices from other dealers and seeking support from subsidiary experts
Manage/support dealers with minimum product representation, forward orders and stock turns on motorcycles, clothing and accessories
Identify gaps in dealer staff knowledge including requisite training and knowledge of all Triumph products, features and benefits
Facilitate attendance of sales and product training both formal and online
Ensure dealers are appropriately stocked with full range of models including apparel/clothing/accessories required to achieve minimum operating standards and assist in balancing inventory through the transfer of models between dealers
Manage the stock and supply of Triumph motorcycles and products to include annual retail and wholesale forecasts for each region dealer, as well as monitoring retail and wholesale performance to meet region/dealer/market needs
Monitor individual dealer and region sales/performance to include visit reports, sales figures, market share, dealer stock levels, competitor sales and marketing activities and dealer CSI reports to track progress
Develop, mentor and manage a minimum of one passionate Triumph Champion per dealer to maximize both the dealer and Triumphs position within the market as well as the dealership ensuring a premium customer experience
Establish and maintain facility “Brand Standards” in each dealership within the region to confirm Triumph as the Premium British Motorcycle Lifestyle Brand

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:
Direct motorcycle/powersports market sales history along with a strong understanding of market conditions preferred
Skills:
Must hold a valid driver’s license with motorcycle endorsements
Strong communication (verbal and written) as well as documentation skills
Possess strong Microsoft Office, Outlook, Excel, Word, PowerPoint skills
Abilities:
Must live in, or be willing to relocate to, Phoenix or Southern California as a central point within the region to best support the dealer network
Ability to travel extensively including overnight stays required to and from dealerships (Travel can include autos/planes/motorcycles); must be available for weekend dealer visits and events

RELATIONSHIPS

Internal:
RM’s work closely with all other departments in the business
External
Fosters positive relationships with dealer partners

AUTHORITY

This position does not have authority to hire/fire
Ability to act independently staying within the guidelines of the Sales Manager, National Sales Manager and GM direction
Limited spending authority per budget and DOA guidelines

EDUCATION

High School diploma
Bachelor’s Degree preferred
Five or more years direct field/retail experience (powersports/automotive preferred)

TRAINING

Triumph Academy
TOL
Salesforce
One week training at Triumph office in Atlanta
Up to one month field training including travel with another RM, supervised dealer visits

PHYSICAL REQUIREMENTS OF THE JOB

Majority office work sitting at a desk and travel (via car, plane, etc.)
Occasionally required to move motorcycles
Occasionally required to move boxes, carrying or with the assistance of a pallet jack for heavier items
Occasional outdoor duties at events

Triumph Motorcycles America Ltd.

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Regional Manager - Southwest Region