Position Summary:
We are seeking a dynamic and experienced General Manager to lead our full-service franchise automotive dealership. The ideal candidate will be a proven leader who inspires their team, fosters a culture of integrity and accountability, and delivers exceptional customer and employee satisfaction. This individual must have a strong background in new and used vehicle sales, fixed operations (service and parts), and overall dealership financial performance.
Key Responsibilities:
- Leadership & Culture
- Provide clear, consistent direction to all department managers and staff.
- Mentor, coach, and develop team members to achieve their highest potential.
- Foster a positive, respectful, and performance-driven work environment.
- Model high ethical standards and professionalism in all interactions.
- Operational Management
- Oversee daily operations of sales, service, and parts departments.
- Ensure profitability and growth across all profit centers.
- Analyze and interpret dealership financial statements, setting and achieving budget goals.
- Implement effective inventory, pricing, and marketing strategies to drive business growth.
- Customer Experience & Reputation
- Maintain and improve CSI (Customer Satisfaction Index) scores across all departments.
- Promote a culture of excellence in customer service and long-term relationship building.
- Resolve customer concerns quickly and fairly.
- Performance & Accountability
- Set performance goals and hold department heads accountable for results.
- Utilize data-driven decision-making to improve efficiency and profitability.
- Ensure compliance with manufacturer programs, policies, and reporting requirements.
- Business Growth & Community Presence
- Develop and execute strategies to increase sales, service retention, and market share.
- Represent the dealership positively within the community and with manufacturer partners.
Qualifications:
- Minimum 7–10 years of progressive dealership management experience, including time as a General Manager, General Sales Manager, or Fixed Operations Director.
- Strong knowledge of dealership financials, manufacturer relations, and operational best practices.
- Demonstrated success in improving profitability and CSI performance.
- Proven ability to lead, motivate, and mentor high-performing teams.
- Excellent communication, organizational, and problem-solving skills.
- High level of integrity, accountability, and professionalism.
- Proficiency in DMS/CRM systems and reporting tools.
Join Our Team
If you are a results-driven leader who thrives on developing people, delivering exceptional customer experiences, and driving dealership success, we invite you to apply and help lead our dealership to new levels of performance and excellence.
Job Type: Full-time
Pay: $250,000.00 - $350,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Relocation assistance
- Vision insurance
Experience:
- Automotive General Manager: 5 years (Required)
Ability to Relocate:
- Bellingham, WA 98225: Relocate before starting work (Preferred)
Work Location: In person
