Ken Ganley Kia Medina is now seeking a qualified and motivated Internet Sales Manager to join our world-class team and be a part of one of the fastest-growing dealership groups in Northeast Ohio and beyond!
We offer a best-in-class compensation and benefits package, including top pay and benefits in our area. Our Internet Sales Manager will respond to Internet customer inquiries and ensure that the dealership actualizes its maximum profit potential on Internet sales. Other essential functions are listed below.
The ideal candidate will have exceptional leadership, communication, and coaching skills, a deep understanding of CRM and lead management systems, and a passion for delivering an outstanding customer experience. Dealership Management Experience is required. The BDC Manager will also ensure that the dealership actualizes its maximum profit potential on Internet sales.
Duties and Responsibilities include but are not limited to:
- Oversee the daily operations of the automotive service department, ensuring efficient workflow and high-quality service delivery.
- Supervise, coach, and motivate a team of BDC/Internet Sales Representatives to meet and exceed appointment-setting and sales goals.
- Monitor daily performance, provide feedback, and conduct regular performance reviews. (Recruit, train, and onboard new BDC staff as needed.)
- Ensure timely and effective follow-up on all internet leads, phone inquiries, and unsold customer opportunities.
- Track, report, and analyze BDC metrics including appointment show rates, closing ratios, response times, and campaign performance.
- Maintain high levels of customer satisfaction and ensure team members are delivering a professional, friendly, and helpful customer experience.
- Monitor customer communications for quality and adherence to company standards.
- Provide exceptional customer service by addressing client concerns and ensuring their needs are met promptly.
- Maintain and update CRM and lead management tools to ensure accurate tracking and reporting.
- Work closely with the dealership's sales and marketing teams to align strategies and share insights.
- Collaborate on internet and digital marketing campaigns to increase lead traffic and engagement.
- Ensure compliance with dealership policies and all relevant federal, state, and local laws governing auto sales and consumer communications.
- Uphold company values and act as a role model for professionalism and accountability.
- Reliable attendance required.
Experience
- 3+ years of experience in a dealership manager role.
- Strong knowledge of CRM systems and lead management best practices.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Positive attitude, goal-oriented mindset, and strong leadership presence.
Who should apply? Motivated and organized individuals who have the ability to monitor sales leads and maintain detailed customer files as well as help people find the best car for their needs and explain the benefits of the vehicles. The ideal applicant is enthusiastic, friendly and knowledgeable about product details. Dealership Management Experience is also a requirement. High school diploma or equivalent is required. Strong computer and technology skills are preferred.
Applicants must be 18 years or older and be authorized to work in the U.S. Applicants are also required to have a valid driver’s license with an acceptable driving record. Other requirements include completing and passing both a background and drug test as a condition of employment.
The Ken Ganley Auto Group maintains a strong policy of equal employment opportunity for all applicants and associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, disability or citizenship or any protected classifications protected by law. Ken Ganley Auto Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. Apply today!
Job Type: Full-time
Pay: $80,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
