Job Summary
We are seeking a dynamic and experienced Ford Used Car Manager to lead our pre-owned vehicle department. The ideal candidate will oversee daily operations, drive sales, and ensure exceptional customer service. This role requires strategic planning, team leadership, and a strong understanding of automotive sales processes to maximize profitability and inventory turnover. The Ford Used Car Manager will play a pivotal role in maintaining dealership standards and fostering a high-performance sales environment.

Duties

Develop and implement effective sales strategies to increase used car sales volume and profitability.
Manage the entire used vehicle inventory, including acquisition, pricing, and merchandising to optimize turnover.
Lead, motivate, and train the sales team to achieve individual and team sales goals.
Oversee the sales pipeline, ensuring consistent follow-up with prospects through CRM software and other tools.
Conduct negotiations with customers, including upselling high-end vehicles and closing deals efficiently.
Coordinate with marketing to promote used vehicle inventory through various channels such as online platforms and local advertising.
Maintain compliance with dealership policies, manufacturer guidelines, and industry regulations.
Monitor market trends and competitor activity to adjust pricing strategies accordingly.
Provide excellent customer service by addressing client inquiries promptly via phone or in person, ensuring high customer satisfaction levels.
Conduct public speaking engagements or presentations as needed to promote the dealership’s used vehicle offerings.
Support outbound sales efforts including cold calling and B2B outreach to generate new business opportunities.

Skills

Proven experience in automotive sales management, especially within dealership environments. Minimum 3 years sales management experience required to be considered.
Strong outside sales skills with the ability to develop new business opportunities through B2B sales and cold calling.
Excellent negotiation skills with a focus on upselling premium vehicles while maintaining customer satisfaction.
Proficiency in CRM software for managing customer relationships and tracking sales pipelines.
Multilingual or bilingual abilities are highly desirable for engaging diverse clientele effectively.
Exceptional communication skills, including phone etiquette and public speaking capabilities.
Solid understanding of retail math, inventory management, inventory control, and dealership operations.
Demonstrated organizational skills with the ability to manage multiple priorities efficiently.
Experience with marketing strategies tailored for retail automotive sales.
Strong customer service orientation combined with effective retail sales techniques such as upselling and closing deals confidently. This position offers an exciting opportunity for a motivated professional to lead a successful used car department within a reputable dealership while utilizing their extensive automotive sales expertise to drive growth and customer satisfaction.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Paid training
Referral program
Vision insurance

Work Location: In person

Gerald Jones Ford

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