Sales Manager
The Sales Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff.
The Sales Manager reports to the General Sales Manager.
The Sales Manager directly manages Lot Attendants and Sales Representatives.
Responsibilities
- Sales Process Management
- Ensure vehicles sales goals are attained by holding Sales Representatives accountable to the sales process and customer experience.
- Manage daily activity of the sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
- Ensure salespeople are engaging directly with the customer. When there isn’t enough sales coverage, engages directly with customer themselves.
- Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
- Sales Staff Recruiting, Training and Development
- Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
- Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement
- Ensure all customers greeted promptly in a professionally and friendly manner.
- Address and resolve customer concerns promptly and professionally.
- Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
- Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
- Track ad sourcing by communicating with customers to identify what brought them to the store.
Skills and Qualifications
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently
- Mathematics – ability to use mathematics to solve problems.
- Basic computer skills
Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
- Up to 2/3 of time: standing, walking, driving vehicle, lifting up to 50 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
- Up to 1/3 of time: transport or place up to 50 pounds
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Job Type: Full-time
Pay: From $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
