Service Account Manager

Solera • Full-time • Alpharetta, Georgia, United States • 1m ago

Service Suite Account Manager – Virtual (US)

About Solera

Solera is a global leader in data and software services, transforming every touchpoint of the vehicle lifecycle into a connected digital experience. We process over 300 million digital transactions annually for more than 235,000 customers across 90+ countries. With 6,500 team members worldwide, we foster a culture of innovation, delivering intelligent solutions through data, automation, and cognitive technologies.

Position Overview

As a Service Suite Account Manager, you will serve as the primary business liaison for fixed operations departments at assigned automotive dealerships. Your role will focus on driving adoption and performance of Solera’s Service Suite and Multi-Point Inspection (MPI) solutions, enhancing operational efficiency, profitability, and customer satisfaction.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with service managers, advisors, and dealership leadership.
Conduct regular check-ins to ensure satisfaction and uncover improvement opportunities.

Service Suite & MPI Program Oversight

Implement and monitor MPI tools and workflows across client locations.
Train service teams on inspection protocols, digital tools, and reporting standards.
Analyze inspection data to identify trends, gaps, and revenue opportunities.

Performance & Reporting

Track KPIs such as inspection completion rate, upsell conversion, and technician compliance.
Prepare and present performance reports to clients and internal stakeholders.

Revenue & Retention Growth

Identify upsell opportunities and promote value-added services.
Collaborate with sales teams to onboard new clients and expand existing accounts.

Account Administration

Recommend workflow enhancements based on inspection data and client feedback.
Stay current on industry best practices and emerging technologies.

Qualifications

Required:

3–5 years of experience in automotive fixed operations (service, parts, or body shop) or account management in a related field.
Strong understanding of dealership operations, OEM warranty processes, and service marketing strategies.
Proven track record of meeting or exceeding account performance goals.
Excellent communication, presentation, and relationship-building skills.
Proficiency in Microsoft Office Suite, CRM systems, and dealership management systems (DMS).

Preferred:

Experience in consulting or business development within the automotive sector.
Familiarity with metrics such as service absorption rate, hours per RO, and parts gross profit margins.

Core Competencies

Analytical Thinking – Ability to interpret operational data and make data-driven recommendations.
Customer Focus – Commitment to client success and service excellence.
Business Acumen – Understanding of P&L impacts and revenue optimization in fixed ops.
Problem Solving – Quick, effective resolution of operational and relationship challenges.
Collaboration – Works effectively with internal and external teams to deliver results.

Why Join Solera?

Innovative and collaborative culture.
Remote work flexibility.
Direct impact on the digital transformation of the automotive industry.
Opportunities for professional growth and development.

Ready to drive performance and innovation in automotive service operations?
Apply now and become part of Solera’s mission to shape the future of mobility.

Job Type: Full-time

Benefits: