Position Summary
The General Manager oversees all daily operations of the shop — ensuring profitability, team development, and outstanding customer experiences. This role is ideal for a hands-on leader who can manage people, processes, and performance with precision and integrity.
Key Responsibilities
- Lead, coach, and support service advisors, technicians, and support staff.
- Manage shop performance metrics (sales, gross profit %, productivity, car count, close ratio, etc.).
- Maintain and enforce company standards for workflow, safety, and customer communication.
- Ensure efficient scheduling, parts procurement, and production flow.
- Monitor financial performance: P&L, GP per hour, ARO, and technician efficiency.
- Resolve escalated customer concerns and ensure 5-star service standards.
- Implement and refine standard operating procedures to improve consistency and profitability.
- Recruit, train, and retain high-performing staff.
- Foster a positive, professional, and accountable shop culture.
Qualifications
- Proven experience managing an automotive repair facility, service center, or dealership department.
- Strong leadership and communication skills — able to motivate and guide a diverse team.
- Proficiency with shop management systems (Tekmetric, RO Writer, etc.) and general business software.
- Understanding of financial statements, gross profit analysis, and operational KPIs.
- Excellent customer service and conflict-resolution skills.
- Highly organized, detail-oriented, and results-driven.
Why Join Us
- Competitive salary + performance bonuses
- Monday–Friday schedule (no weekends)
- Supportive ownership and stable company with an excellent reputation
- Growth opportunities for high performers
- Modern facility with professional processes and a strong customer base
Confidentiality
All applications will be handled with the strictest confidentiality. We respect your privacy and will not contact your current employer without consent.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, or any other protected status.
Job Type: Full-time
Pay: $130,000.00 - $200,000.00 per year
Experience:
- Automotive service/sales: 8 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Monterey, CA 93940 (Required)
Work Location: In person
