REGIONAL SALE/SERVICE MANAGER – On-Highway - Technical/Mechanical
DAVCO Technology, the North American leader in diesel fuel-heater/water separators and filter systems seeks a full-time REGIONAL SALES/SERVICE MANAGER. The right candidate must have strong "hands-on" mechanical background, (diesel experience preferred). This person will support the business by traveling extensively (up to 90%) and working independently for DAVCO in the South East US region.
***Please apply if you are located in the South East US region- Georgia/greater Atlanta area preferred***
KEY REQUIREMENTS:
- Ability to travel, work independently and be flexible regarding frequent changes in schedule
- “Hands on" mechanical skills
- “Road Warrior”, extensive travel, up to 90%
- Excellent customer service and training skills
- Four-Year Bachelor of Science Degree or equivalent experience
- Prior Field Service Experience a plus
- Good written, verbal, organizational and communication skills
- Computer skills in Microsoft Suite (Word, Excel, PowerPoint)
- CRM experience
SUMMARY
Plans and implements sales and sales support of the On-Highway products by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Call on On-Highway End Users and OEM/Packagers
- Establish and maintain relationships with key customers
- Installing product on diesel equipment for evaluation ('Try and Buy')
- Respond immediately for service support to customer base
- Committed to Customer Satisfaction through exceptional follow-up
- Field diagnostics and conflict resolution are essential to address customer concerns in an honest, professional and courteous manner
- Take calls from OEMs, distributors, dealers and End Users, working directly with them to diagnose, repair and/or coordinate 'Try and Buy' installations and other services
- Maintain customer database including customer contacts and sales opportunities
- Regular, reliable, consistent and dependable attendance
- Ability to work independently and remain self-motivated
- Budget minded
- Represents DAVCO at trade association meetings and open house events
- Extensive driving and travel up to 90% is required at times
- Overnight travel and/or evening / weekend work required in response to customer needs
SUPERVISORY RESPONSIBILITIES - None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelors; Business Degree or equivalent experience
- Sales and Customer Service experience required
- Quality experience
- Strong 'hands on' mechanical skills
- Strong interpersonal skills (verbal and written)
- Strong computer skills especially Word, PowerPoint, Excel and CRM
- Experience working in a team environment
LANGUAGE SKILLS - English
CERTIFICATES, LICENSES, REGISTRATIONS - None required
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, sit, and use hands to finger, handle or feel, talk and listen and the ability to use a multitude of tools to assemble complex components. May be required to stoop, kneel, crouch and/or climb. The employee must occasionally lift and or move up to 35+ pounds. Specific vision requirements include close vision, distance vision, color vision, depth perception, peripheral vision, and the ability to adjust focus. Extensive driving and travel up to 90% is required at times. Overnight travel and/or evening / weekend work required in response to customer needs
WORK ENVIRONMENT
Internal: Cross functional, empowered teams, non-smoking, clean manufacturing facility, and quiet to moderate noise levels.
External: Comply with customer maintenance facilities and OEM manufacturing environments.
Job Type: Full-time
Pay: $90,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
