Overview:
Apollo Retail Services is seeking a dynamic, results-driven Dealer Engagement Manager – Automotive to represent SiriusXM as the primary point of contact for a portfolio of automotive dealerships. This phone-based position plays a critical role in supporting SiriusXM's dealership programs through strategic outreach, virtual training, and ongoing relationship management.
Responsibilities:
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Serve as the primary contact for dealerships participating in SiriusXM’s Dealer Programs.
- Provide ongoing support, program guidance, and proactive engagement to ensure successful execution and adoption.
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Make regular outbound calls and handle inbound inquiries.
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Manage dealership enrollment into SiriusXM Dealer Programs by identifying eligible dealers, explaining program benefits and requirements, and ensuring accurate, timely submission of documentation.
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Promote brand and trial awareness.
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Deliver virtual coaching and training sessions to dealership personnel about the SiriusXM product, technology features, customer engagement, and program value.
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Monitor program participation and performance across a specified region or portfolio of dealerships, providing strategic support and optimization plans where needed.
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Troubleshoot issues related to activation, data flow, compliance, or enrollment and escalate when necessary.
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Required to utilize proprietary tools to log daily activity
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High program enrollment and activation rates across assigned dealerships.
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Strong virtual relationships built on consistency, accuracy, and value.
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Increased engagement and improved performance metrics.
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Accurate documentation and efficient issue resolution.
Requirement:
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2+ years of experience in phone-based sales, customer service, automotive sales, dealership account management, program coordination, field support, or another customer-facing role within the automotive industry
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Excellent communication, presentation, and interpersonal skills—especially over the phone and via email—with the ability to project professionalism and influence a wide range of dealership stakeholders.
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Proven ability to explain programs, train remotely, and influence dealer behavior while managing and prioritizing a portfolio of dealership accounts across a district or territory with strong attention to detail for handling documentation, program compliance, and follow-through.
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Strong organizational and time management skills.
- The ability to thrive in fast-paced, independent environments.
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Proficiency in CRM systems, data tracking tools and Microsoft Office Suite.
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Preferred: Familiarity with automotive dealership operations and DMS platforms
Perks:
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$75/month tech allowance
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Healthcare and 401K options available
Salary
$50,000/yr
